Frequently asked questions

Counselling is a therapeutic service conducted professionally and confidentially, which is designed to help individuals better manage their psychological wellbeing. Counselling can be provided to individuals, couples or families dealing with a variety of issues, including personal, couple and relationship issues. Counselling is an interactive process which occurs within the unique relationship established between the counsellor and the client. Through their work together, they aim to achieve better management, increased understanding and healing regarding the issues which are the focus of the counselling. This may involve effective changes in the client’s behaviour, beliefs, level of emotional functioning and attitudes.

Yes. Anything that is discussed during counselling is confidential. Candid discussions allow for the psychologist to have a deeper understanding of issues and conflicts, helping to make the counselling more effective. Should information need to be shared with other parties, a written consent form will be needed from the client.

The process is different for every person. The time needed to resolve issues will depend on the circumstances and presenting issues of each person. Zipporah will work at a pace that is both sensitive and beneficial to resolving the presenting issues, and achieving realistic outcomes. Counselling may be a long term or short term process, depending on the requirements of the situation.

Yes. Zipporah is registered with most private health insurance companies.

Yes. You must first obtain a letter of referral and a Mental Health Care Plan from a GP. This will determine your Medicare rebate eligibility and session allowances. Where the client is eligible for Medicare, Zipporah will provide receipts to claim the Medicare rebate.

No. You are not required to have a referral unless you are eligible and would like to receive Medicare rebates.

To make an appointment, please contact Zipporah Oliver O.A.M. by phone at 0438 345 770, or (03) 9527 3727, email at people@headwaytherapyonline.com.au or use the contact form on the “Contact Us" page.

You can make an appointment on Monday, Tuesday, Thursday or Friday between 9am and 7pm (last appointment starting at 6pm), subject to availability.

Yes, Zipporah is able to provide long-distance counselling through her Telehealth system (Coreplus), FaceTime, Zoom and telephone call.

A session (50 minutes) is $260. Medicare rebates are available if you have a Mental Health Care Plan and a referral from a GP. Private health insurance rebates may be available to clients with applicable private health cover.

Cash, Cheque, EFTPOS, MasterCard, Visa and AMEX are accepted for payment. Payment is due on the day of attendance.